Terms & Conditions
Transaction fee
A fee of £2 will be applied to each online transaction, (regardless of the number of tickets). Tickets can be held at reception for collection or posted out for an additional charge of £1.50.
Group booking
Group discounts are available on selected shows for groups of 10+ only. For more information please contact the box office.
Impaired mobility/disability
The Auditorium has spaces for 6 wheelchairs in the front row, where seats are also available for people with limited mobility. Please contact the box office on 01721 725777 to book to discuss any additional requirements you may have.
Children in the auditorium
Children aged 2 and over must have a paid seat booked for them. A baby or toddler under 2 can sit on your knee, but will require a ticket so please make sure to ask at box office, when you arrive, for a “babes in arms” ticket.
Show times & late arrivals
Shows/events start promptly at the advertised time. If you are collecting tickets from the box office please allow time to do this (around 5 mins) before the performance starts. We regret that, if you arrive late for some shows, you may have to wait until a suitable break in the performance, occasionally until the interval, before you can take your seat.
Refund policy
Tickets cannot be exchanged or refunded unless an event (eg performance, screening, workshop) is cancelled. Handling charges and online booking fees will not be refunded.
Ticket Returns
If an event is sold out and we can sell to a waiting list, we will offer a credit voucher equivalent to the original ticket value, valid for one year. This however is not guaranteed and is at the discretion of management.
Conditions of sale
1. Tickets will not normally be exchanged or money refunded.
2. Latecomers may have to wait for admission until a suitable break in the performance.
3. The programme may be amended without notice.
4. Performance space may be subject to change
5. The Eastgate Theatre reserves the right to refuse entry and to cancel or abandon the performance/event for reasons beyond its control without notice and with no liability to pay compensation.
